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FAQs


The information below is a list of our frequently asked questions. If you have a question that is not answered below, please contact us for assistance.



Is ATC BROKERS regulated?
Yes, ATC BROKERS LTD (UK) is registered with the FCA and ATC BROKERS (US) is registered with the NFA. For additional information, please visit our Regulation page.
Are client funds held with ATC safe?
For information on client funds, please visit our Safety of Funds page.
Is ATC an ECN broker?
Yes, our pricing is derived from an aggregation engine that is connected to multiple liquidity providers.
Is ATC a Market Maker?
We do not have a dealing desk and we provide Straight Through Processing (STP) order execution.
What are your spreads?
As we provide institutional pricing, the spreads are variable. You can view our live spreads on our homepage or by requesting a Demo Account.
Does ATC charge a commission?
Yes, our starting commission is set to 30 USD Per Million Per Side.
What leverage does ATC provide?
The leverage on your account plays a significant part in determining the amount of funds you need to place a trade. The trading leverage is set to 200:1 for accounts that are 50,000 USD or equivalent in EUR/GBP and below. The trading leverage is set to 100:1 for accounts that are above 50,000 USD or equivalent in EUR/GBP. Please note that the leverage will not automatically adjust based on your daily equity fluctuation. If you have a need to adjust your leverage based on your accounts equity, you would need to place your request with our support department via live chat or e-mail during normal trading hours. To view the margins, please visit our margin page
What is the minimum account size to open an account?
The minimum account balance to open is 5,000 USD or the amount equivalent in GBP or EUR.
What is the smallest lot size available for trading?
Our minimum lot size to trade is 0.05 (5,000) with no maximum trade size. If there are enough funds in the account to cover the margin required, it can be traded.
Are stop losses and take profits guaranteed?
Stop losses and take profits are not guaranteed to fill at your specified price.
Can slippage occur on trades?
Slippage may occur, both positive and negative, depending on market conditions.
Do you offer MT4 mobile trading?
We currently offer MT4 mobile for live accounts.
Do you offer trading on Gold and Silver?
Yes, we offer these markets within our CFDs.
Do you offer VPS services?
We do not offer VPS services at this time.
Do you offer Swap-free accounts?
We do offer Swap-free accounts for accounts that qualify. These are not meant to hold open positions for long periods of time. Please speak with our Accounts department to receive more information regarding our Swap-free accounts.


  • Account Opening



    What is the minimum account size to open?
    The minimum account size to open an account is 5,000 USD or equivalent in GBP or EUR currency. However, if you are following a system or joining a PAMM, the minimum deposit may vary.
    What types of accounts are available?
    • Individual
    • Joint
    • Corporation
    What is the best way to apply for a Live account?
    The fastest way to open a live account is by completing the online application on our secure site.
    How long does it take to get the application approved?
    The length of the account opening procedure depends on what type of account is being opened and the turnaround time of additional information requested.
    How long does it take to open a Live account?
    Our goal is to help you begin trading as quickly as possible. The account opening process may vary between clients depending on the type of account you are opening, the turnaround time of any additional information requested and the quality of the documentation provided.
    Is it necessary to provide financial background and investment         experience?
    Providing this information to ATC will not only help us to offer optimal service, but will also keep ATC in accordance with regulatory regulations as we are a regulated broker.
    Are there any fees to open an account?
    Opening an account with ATC is quick and easy with no fees required to apply.
    How many accounts can I open with ATC?
    You can maintain up to 5 trading accounts. To request an additional account, visit your MyAccount page.
  • Documents



    How to submit documents to ATC?
    You are able to send a digital version of the documents to our Accounts Department as an email attachment to accounts@atcbrokers.com or send a fax Attention: Accounts Department to 44 (0) 28 7122 0224.

    In order to expedite service, please ensure that copies of your documents are clear and that your name and/or address are visible prior to submission.
    What type of documents are accepted for photo identification?
    Acceptable forms of ID verification include government issued passports, driver’s licenses and national ID cards. All documents should be valid (not expired), show your full name and date of birth as indicated on the Customer Agreement as well as a photograph.
    What type of documents are accepted as proof of residence/address?
    Acceptable forms of proof of residence include but are not limited to utility bills and bank or credit card statements. Documents must be received in its entirety showing your name and home address as indicated on the Customer Agreement. The document must be dated within the last three months. Confidential information such as account number(s) may be removed at your discretion. PO Box addresses are not acceptable.
    Do you accept electronically generated utility bills as address         verification?
    In an effort to protect our clients from potential fraud or identity theft, the current regulations in the UK do not allow us to accept utility bills from the internet. However, if you have an online bank or credit card statement we may be able to accept this. Depending on the country you reside in, we may require the statement to be stamped and signed by the issuing bank. For additional information, please contact the Accounts Department.
    What documents are required to open a Corporate account?
    In order to open a corporate account we require documentation to identify the structure of the company and any directors, shareholders and authorised persons.

    Required documents include but are not limited to:
    • Certificate of Incorporation (also known as Articles of Association) filed with local government or other regulatory agency as evidence of business registration.
    • Articles of Organisation which state the purpose for which the company was formed, indicate the members of the company, and permissibility of company funds to be used in investments or other similar authenticating documents must accompany this application. This document should also include a breakdown of the shares* of the company. If any shareholder owns more than 25% of the company, ATC will require an ID and proof of residence from that individual.

      * ATC does not establish account relationships with entities that issue "Bearer Instruments." Bearer instruments are wholly owned by the person who physically holds the bearer document and the issuing firm neither registers the owner of the stock, nor tracks transfers in ownership. Please ensure that your corporate documents indicate that your entity is allowed to only issue "Registered forms of ownership."
    What documents are required to open a Trust account?
    Opening a Trust account requires the submission of a copy of the Trust Agreement, Trust Authorisation Form, and an up-to-date extract from the Trust Deed. The extract of the Trust Deed must verify the following information:

    • Full name of the Trust
    • Nature or purpose of the Trust
    • Country Established
    • Trust Settlor
    • Full name of each trustee
    • Full name of each beneficiary
    • Full name of any individual with control over the Trust
    • Executed signature page


    To open an account in the name of a trust, the terms of the trust must not prohibit or conflict with the terms of the Customer Agreement or Trustee's resolution.
    What if the documents are not in English?
    If any of the documents provided are in a different language other than English, you will need to have the document certified with an English translation. A certified copy is a copy of an original document that has on it an endorsement or certificate from a lawyer, bank manager, or notary public that it is a true copy of the original document. It must include the stamp, full name address, telephone number, date and signature of the person performing the certification.
  • Funding



    What currencies are available for deposit or withdrawal?
    The available currency options are USD, EUR and GBP.
    When can the trading account be funded?
    The account can be funded once the application has been approved. An email with the funding information will be sent via email.
    How to deposit funds into the account?
    The available funding options and deposit time frames are:

    Credit or Debit Card:
    Approximately one to two business days

    Bank Wires:
    Approximately one to two business days (domestic) and three to five business days (international).
    How to withdraw funds from the account?
    To request a withdrawal of funds, visit your MyAccount page and click on "Withdraw Funds". Your request will be processed within one to two business days.
    The available withdrawal options and time frames to receive funds are:

    Credit or Debit Card:
    Time frames will vary depending on the credit card issuer and may take up to one billing cycle to post back to the credit or debit card used for funding.

    If you funded your account with a credit card or debit card, it is required to withdraw the principal amount (deposit amount) back to your credit card. The credit card issuer may take from five business days to one billing cycle (approximately thirty days) to post back to the credit or debit card used for funding. When requesting a withdrawal to a credit card, please consider if that card is closed, expired, or a different credit card number has been issued, to choose an alternative method of withdrawal. Returning funds to a closed account can cause a significant delay in receiving funds, and ATC cannot guarantee a time frame in which funds will be received if the requested withdrawal amount is initiated to a closed account.

    Bank Wires:
    Domestic bank wires take about one to two business days and international bank wires take about three to five business days, often less, to arrive.
    What if the funds are sent in a currency that is not the same as my         trading account?
    If funds are sent in a currency other than the denomination of that of your trading account, the bank will automatically convert it to the denominated currency at an exchange rate specified by them, which may not necessarily be favourable.
    Are the funds in the account segregated?
    Please refer to our Safety of Funds page.


  • Basic



    What is the cost to use your platforms?
    Our platforms are available to clients free of charge.
    How do you request a Demo account?
    Please visit our Demo Request page.
    How long will the demo account be active?
    Demo accounts are valid for 60 days. Clients with a live trading account can request to have an ongoing demo for the duration of the live account.
    How do I open a Live account?
    You can begin opening a live account by completing the Online Application.
    Is hedging allowed?
    Yes, the platform allows for hedging capabilities.
    Is scalping allowed?
    Yes, there are no scalping restrictions.
    Is the demo pricing the same as the live pricing?
    Yes, ATC is feeding the data for the demo straight from the live market pricing. However, please be advised that the orders placed on the demo are executed within our demo server environment. The orders placed on the live are executed within our live server environment and trades are routed to the counter party. Depending on market volatility and liquidity, execution price on the live may vary from the demo environment.
  • MT4



    How do you log on to the MT4 platform?
    On the MT4, you can go to File > Login to access the login window screen. Here you can type in the username and password that was emailed to you when you completed the demo request form from our website.
    Can the MT4 connect to both the live and demo from one platform?
    Yes, you are able to switch between the live account and demo account within one platform.
    What prices are plotted on the MT4 charts?
    The bars on the charts are only made up of the Bid Prices (sell prices).
    What is the stop out level on MT4?
    Warnings occur when the margin level drops to 120% and liquidation of the highest losing position occurs at 100%.
    What time zone are the charts on?
    The charts are set to GMT+2. (5:00 PM EST is 00:00 on the charts)
    Do the charts follow the "New York close"?
    Yes, the chart’s daily bars close at 5:00pm EST and there are 5 daily bars per week.
    Will an EA or Indicator work on the platform?
    Testing of an EA or Indicator can be done using a demo account. Most EA’s and indicators should work on the platform.
    Where do you install an EA or indicator?
    Place the EA or indicator files inside of the MQL4 folder. Open the data folder within the platform by going to File > Open Data Folder. You will then find an Experts and Indicators folder inside of the MQL4 folder.
    What operating systems will the platform work with?
    The platform requires Windows XP, Windows Vista, Windows 7, or Windows 8. There is also a Mac compatible version that will include most features from the Windows version. The platform will not run on a Chrome operating system.
  • MT4 Plus



    How do you install the MT4 Plus?
    You can find the instructions on our MT4 Plus page.
    How do you open MT4 Plus within a chart?
    Double click on Advance Orders found under the Scripts, inside of the Navigator window.
  • Trade Copier



    Do I need to install a script to receive the signals?
    No, there is no need to install a script on the MT4.
    Do I need to have the MT4 running to receive the signals?
    No, the Trade Copier is server based and you do not need to have the MT4 running.
    Do I need to obtain a VPS to receive the signals?
    No, the Trade Copier is server based and you do not need to sign up for a VPS.
    Can I control my signal participation level?
    Yes, clients will obtain access to the Trade Copier back office to control the participation level.
    Can I set the maximum drawdown limitation?
    Yes, clients will obtain access to the Trade Copier back office to control the maximum drawdown level.
    Can I opt-in and opt-out 24 hours a day?
    Yes, clients will obtain access to the Trade Copier back office to opt-in and opt-out of the signal service.
    Can I place trades while I am opted-in to the signal service?
    No, you can only place new trades when you have opted-out, however, you do have the ability to manage your open positions while you are opted-in to the signal service.
    What is the cost to utilise the Trade Copier?
    The Trade Copier is free to use, however, there is a minimum requirement of 50,000 USD that must be in place to create the Trade Copier account for the Signal Service provider. The minimum requirement is the sum of all the participants that are utilising the signal service.
  • Error Messages



    What does "Invalid Account" mean?
    "Invalid Account" means that the username or password was entered incorrectly, or the incorrect server was selected for the account.
    What does "No Connection" mean?
    "No Connection" can mean the account was logged out and will need to be logged back in or that something is blocking the connection to the server such as a firewall or antivirus.
    What does "No Money" mean?
    "No Money" means that there isn’t sufficient funds in the trading account to place the lot size specified.
    What does "Re-Quote" mean?
    "Re-Quote" means that at the time an order is submitted, there is a difference from the price requested on the platform and the market price. A Re-Quote would occur on the platform if the user’s internet connection experiences latency between their client terminal to our MetaTrader platform.
    What does "SO" mean in the comment field?
    "SO" means Stop Out, this will occur when the margin level reaches 100% and the open position(s) get liquidated.






  • Basic



    What are the Forex market hours?
    The Forex market is open from Sunday at 5:05 PM EST to Friday at 4:59 PM EST. This time may change due to holiday schedules.
    What leverage does ATC provide?
    The leverage on your account plays a significant part in determining the amount of funds you need to place a trade. The trading leverage is set to 200:1 for accounts that are 50,000 USD or equivalent in EUR/GBP and below. The trading leverage is set to 100:1 for accounts that are above 50,000 USD or equivalent in EUR/GBP. Please note that the leverage will not automatically adjust based on your daily equity fluctuation. If you have a need to adjust your leverage based on your accounts equity, you would need to place your request with our support department via live chat or e-mail during normal trading hours. To view the margins, please visit our margin page
    Is ATC an ECN broker?
    Yes, our pricing is derived from an aggregation engine that is connected to multiple liquidity providers.
    Is ATC a Market Maker?
    We do not have a dealing desk and we provide Straight Through Processing (STP) order execution.
    What are the margin requirements?
    Margin requirements vary by currency pair. You can find a full list of requirements on our Margins page.
    When is the Trade Desk available?
    Our Trade Desk is available 24 hours a day via online live chat or over the phone service during standard market hours.
    Does ATC charge a commission on Live accounts?
    Yes, our commission is set to 30 USD Per Million Per Side.
    How much does it cost to place a trade using ATC Trade Desk?
    In an effort to provide optimal service, our Trade Desk is available to our clients free of charge.
    Is there a minimum to continue trading the account?
    If the account falls below $250, the trading account will be set to “read only” mode and will not be enabled until additional funds are added.
    What is the smallest lot size available for trading?
    Our minimum lot size to trade is 0.05 (5,000) with no maximum trade size. If there are enough funds in the account to cover the margin required, it can be traded.
    Why is there an extra digit after the decimal point?
    Pricing on the institutional feed is five digits after the decimal point. The last digit is the fractional pip value. For example, if you see EUR/USD at 1.54785 by 1.54795, the spread is 1 pip not 10 pips. Also, when using trailing stops, you need to add an extra 0. For example, 150 pips trailing stop = 15 pips.
    Can slippage occur on trades?
    Slippage may occur, both positive and negative, depending on market conditions.
    Are stop losses and take profits guaranteed?
    Stop losses and take profits are not guaranteed to fill at your specified price.
    Do you offer MT4 mobile trading?
    We currently offer MT4 mobile for live accounts.
    Do you offer trading on Gold and Silver?
    Yes, we offer these markets within our CFDs.
    Do you allow news trading?
    Yes, we allow news trading. However, during news announcements, markets will be volatile, and positive or negative slippage will occur depending on market movement and the direction of your open position(s).
    Are there any fees for inactive accounts?
    If there are no completed orders in the trading account for at least six (6) months, you will be subject to a dormant account fee. The fee will be equal to the lesser of either the remaining balance in your account or 50.00 units of the currency in which your account is denominated. Account is subjected to a fee on a six (6) month basis thereafter if the conditions stated above are not met. If the fee incurred to the account reduces the account balance to zero (0), the account will automatically be closed.
    What if there is an issue with a Live Trade?
    In an effort to quickly resolve any issues with a live trade, we ask that you complete our Trade Audit Form by accessing your MyAccount back office. All trading disputes must be logged as quickly as possible after the trading issue has occurred.
  • Forex



    What currency pairs are available with ATC?
    Please visit our Spreads page for additional information.
    What are your currency spreads?
    As we provide institutional pricing, the spreads are variable. You can view our live spreads by requesting a Demo Account. You can also view our homepage.
    What are the currency pairs Roll Over Fees?
    A swap charge of a credit or debit for each position open at 5 pm EST is applied directly to your trading account balance. To account for Saturday and Sunday, the forex market books three days of swap rate on Wednesdays, which makes a typical Wednesday rollover three times the amount from another weekday. The Roll Over Swap rates can be viewed from accessing your MyAccount section.
    Does the pip value of a currency pair change over time?
    There are some currency pairs where the pip value fluctuates based on the current rates. Here are some of the pairs that are affected: USD/JPY, EUR/GBP, EUR/JPY, GBP/JPY, GBP/NZD.
  • CFD



    What CFDs are available with ATC?
    Please visit our Spreads page for additional information.
    What are your CFD spreads?
    As we provide institutional pricing, the spreads are variable. You can view our live spreads by requesting a Demo Account.
    What are the CFD Roll Over Fees?
    A swap charge of a credit or debit for each position open at 5 pm EST is applied directly to your trading account balance. To account for Saturday and Sunday, the forex market books three days of swap rate on Wednesdays, which makes a typical Wednesday rollover three times the amount from another weekday. The Roll Over Swap rates can be viewed from accessing your MyAccount section.
    What CFD contract expires?
    If the underlying contract is an Oil future, this CFD is considered a fixed term contract. This contract will have a definitive close date.